Hello everyone!

I installed dataminer and dataminer cube, installed a Response.lic license file, installed a cloud package, but I can't log in even to ziine.skyline.be via dataminer cube.

And I also ran the Connection Tester in the Dataminer CloudGateway folder and it gave me this

it looks like 20.103.147.5 is down.

----------- LogID: 18 -----------
Warning
ServerTime: 5/31/2023 10:13:46 PM
ClientTime: 5/31/2023 10:13:46 PM
Message : Attempt to use an unauthenticated connection.
Exception : (Code: 0x80070005) Skyline.DataMiner.Net.Exceptions.DataMinerSecurityException: Attempt to use an unauthenticated connection.
at Skyline.DataMiner.Net.Connection.HandleMessages(DMSMessage[] msgs, Int32 timeout)
at Skyline.DataMiner.Client.Framework.ClientConnection.TrySend(Exception& exception, DMSMessage[] messages)

----------- LogID: 16 -----------
Info
ServerTime: 5/31/2023 10:13:40 PM
ClientTime: 5/31/2023 10:13:40 PM
Message : Login Failed.
Exception : (Code: 0x80070005) Skyline.DataMiner.Net.Exceptions.DataMinerSecurityException: Unable to authenticate as andrey.kalinichenko ---> System.ArgumentNullException: Value cannot be null.
at Skyline.DataMiner.Net.Tools.CryptoTransform(ICryptoTransform cryptoTransform, Byte[] data)
at Skyline.DataMiner.Net.Connection.AuthenticateViaExternal(String domainName, String userName, String password, Guid connectionID)
--- End of inner exception stack trace ---
at Skyline.DataMiner.Net.Connection.AuthenticateViaExternal(String domainName, String userName, String password, Guid connectionID)
at Skyline.DataMiner.Net.Connection.Authenticate(AuthenticationMethod method, String userName, String password, String domainName, Byte[] evidence)
at Skyline.DataMiner.Net.GRPCConnection.GRPCConnection.Authenticate(AuthenticationMethod method, String userName, String password, String domainName, Byte[] evidence)
at Skyline.DataMiner.Net.ConnectionWaitState.TryToAuthenticate()
at Skyline.DataMiner.Net.Connection.WaitForConnection(ConnectionWaitState waitState)
at Skyline.DataMiner.Net.Connection.InternalWaitForConnectionInternalAsync(Object state)