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Cloud not working

Solved1.86K views13th July 2023
3
Kris De Moor212 8th July 2022 1 Comment

We are testing the remote client via Cloud. On our staging system the remote works fine on PC. The client is not working via IOS (Iphone, Ipad ...)

The error is the user login loops, no connection to the Cube is possible.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 13th July 2023
Baptiste Pattyn [SLC] [DevOps Advocate] commented 8th July 2022

Hi Kris

Am I correct in assuming that you are trying to use the remote accessing feature on a Cloud Connected DMS?

Can you try to clear cache and cookies on your IOS device and see if that fixes the issue?

6 Answers

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4
Brian Masschaele [SLC] [DevOps Advocate]168 Posted 15th July 2022 4 Comments

Hi Kris,

Safari (both iOS & macOS) have the "Prevent cross-site tracking" option enabled by default.
This prevents the login cycle from completing fully.

The option can be disabled by following these steps:
- iOS > Settings > Safari > Prevent Cross-site Tracking


- MacOS > Open Safari > Click Safari in toolbar (top left of the screen) > Preferences > Privacy > Prevent cross-site tracking

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 13th July 2023
Kris De Moor commented 15th July 2022

Hi,
Tx for info. I’ve tested it on Iphone and Imac. Now I am able to see the clusters.
Opening the Cloud Cube, admin tool and dashboards still hangs in loop.

Brian Masschaele [SLC] [DevOps Advocate] commented 15th July 2022

Hi,
Great to hear already one issue is fixed.

Could you try to log out from the apps or clearing the browser cache?

Kris De Moor commented 15th July 2022

Hi I did this also but it is not working.

Brian Masschaele [SLC] [DevOps Advocate] commented 2nd August 2022

Hi again,
(sorry for the late response)
Unfortunately as of now, we can’t give an actual fix on iOS/MacOS.

We were able to reproduce the 2nd issue (login loop) internally.
In order to try and solve this, we’re looking into integrating a new updated version of our authentication flow.

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