Dojo,
After a routine DMA restart, I get this error and the agent is no longer able to connect to the cloud. Restarting the agent doesn’t fix this either. How can I troubleshoot this further and fix this ?
Hi Wale,
Going by the exception it seems that when the EndpointManager tries to initialize it fails to connect to the NATS network. So the best approach is to focus on there. Troubleshooting – NATS | DataMiner Docs explains some steps to do here. In your case it mostly seems like a refusal to connect, which usually indicates either the service (on the server it tries to connect to) is not running, or not listening on the correct port.
-Is the local NATS/NAS-service running?
-Is the nats logging throwing errors?
-Does TNC <ip_from_logfile> -port 4222 return true for the tcp test?
-Doest Netstat -ano | findstr 4222 show the nats service as listening?
Unfortunately not. A restart with SLNet is the only way
A Dataminer and SLNet restart has now fixed the issue. Thanks.
Hi Brent, everything checks out on the NATS end. No errors in NATs log , its listening on port 4222 and tnc test returns true.
Is there a way to reinitialize the CCAEndpointManager without restarting the agent ?