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Client Test Tool error: Edge WebView2 component is not installed

Solved275 views21st February 2025
0
Julio Riambau [SLC] [DevOps Advocate]302 20th February 2025 0 Comments

This error is showing but the component is already installed.

Could you please advice how to troubleshoot this situation?

Thank in advance.

Julio Riambau [SLC] [DevOps Advocate] Selected answer as best 21st February 2025

2 Answers

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Bert Buysschaert [SLC] [DevOps Advocate]4.87K Posted 21st February 2025 0 Comments

There is a DLL missing in our upgrade packages, see DCP222713. For the time being you can grab an SLNetClientTest tool from my OneDrive share that contains the missing files and extract it anywhere to run.

Julio Riambau [SLC] [DevOps Advocate] Selected answer as best 21st February 2025
2
Brent Alleweireldt [SLC]1.53K Posted 20th February 2025 0 Comments

Hi Julio,

There are several things that can be checked, as client test tool tries and check for various differing versions of the webview component.

First and foremost keep in mind that client test tool caches its findings, so if you had the window open whilst installing it, it will not detect the installation until you close and re-open client test tool.

Now for the actual places we check.

-Evergreen: For this we fetch the version from HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\Clients\{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}\pv and the install location from HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\ClientState\{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}\ebwebview. (note that if SLNetClientTest runs as 32 bit, you should remove the "WOW6432Node")

If we do not find these keys, we fall back on the fixed version provided by cube, for which we look for the "msedge.dll" and the "msedgewebview2.exe" files in  "%LocalAppData%\Skyline\DataMiner\DataMinerCube\Edge" and "%ProgramData%\Skyline\DataMiner\DataMinerCube\Edge" If the files exists in either place you are good to go.

Common issues often arise from not installing the correct bit-version (64-bit is required for client test tool).

Brent Alleweireldt [SLC] Answered question 20th February 2025
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