I have a protocol I use on several DMS’s. I now want to create an element of that protocol on another DMS. All DMS’s are running 10.3.6.

I tried exporting and importing an existing element, and I’ve tried manually creating an element with the protocol. In both cases the element can’t start and I get this error in the alarm console:

Initializing the protocol for My Element Name failed. Invalid pointer (hr = 0x80004003)

I see this error in SLErrorsInProtocol log:

CProtocol::Init|ERR|0|ReadSettings failed Invalid pointer (hr = 0x80004003)

What could be the reason it can’t initialize this protocol, while there seems to be no problem with this protocol on other systems?