Question

Solved768 views25th January 2024#agent #dataminer #cube

0

Motoki Orikasa [DevOps Member]86 11th October 2023 4 Comments

hi all,

I think I was able to use it until last week, but now I can't access it from Cube to DataminerAgent.

I’ｍ attaching a capture of the DataminerCube for reference and the ServiceWindow of the laptop on the Agent side.

Please advice.

Motoki

Hi Motoki,

There could be many reasons for this issue. One of the best places to start is by checking the Cube log files.

You can find the Cube log files in the folder by checking this link:

Hi Jeeva,
you mean, we should get the log from DMA laptop or Cube laptop?

This is Cube laptop.

ok, thanks for advices.
It was a licensing issue, so HQ provided us with a license to resolve the issue!

Thanks again Jeeva!

Hi Motoki,

There could be many reasons for this issue. One of the best places to start is by checking the Cube log files.

You can find the Cube log files in the folder by checking this link:

https://docs.dataminer.services/user-guide/Troubleshooting/Logging/Consulting_the_DataMiner_logs/Cube_logging.html
Hi Jeeva,
you mean, we should get the log from DMA laptop or Cube laptop?
ok, thanks for advices.
It was a licensing issue, so HQ provided us with a license to resolve the issue!

Thanks again Jeeva!

score 0 · Answer 1 · 2024-01-25T14:30:10+00:00

To make it clear that this question no longer requires an answer, I have added this pro forma answer so that we can mark it as resolved.

Can’t accesss to Dataminer Agent from cube and HTTP(web).