Question

Solved640 views21st November 2023

1

S R K Chowdary Alla 141 25th October 2023 0 Comments

Dears,

I have an issue only on one PC, where Element has two Frame synchronizers, First synchronizer loads the visio, and able to control , but second synchronizer cannot pull full visio and also no control. It happens only on one PC with all users, But both visios work perfectly on other clients..

Any help?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 21st November 2023

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score 2 · Answer 1 · 2023-10-27T03:01:38+00:00

2

Jeeva Suria Rajah [SLC] [DevOps Enabler]1.56K Posted 26th October 2023 2 Comments

Hi Chowdary,

Can you try to clean the Cube versions Cache, Visio Cache, and Protocol Cache?

Marieke Goethals [SLC] [DevOps Catalyst] Posted new comment 27th October 2023

S R K Chowdary Alla commented 27th October 2023

I am using Microsoft Edge to run Dataminer (not from Cube app), and don’t find this option to clean, except on the Edge cache, which I did, but didn’t work.

Marieke Goethals [SLC] [DevOps Catalyst] commented 27th October 2023

Could you try to clean the DataMiner Cube XBAP cache as detailed here https://docs.dataminer.services/user-guide/Reference/faq/DataMiner_client_applications.html#how-do-i-reinstall-the-dataminer-cube-browser-app?

Cannot load complete visio on Edge

3 Answers