Are there currently any existing integrations (in either direction) between DataMiner and ServiceNow products, for example creation of tickets in ServiceNow ITSM for certain DataMiner alarms?
Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 10th July 2023
There are tangible references today being used in the market where DataMiner is used for ticket management purposes interfacing with products such as ServiceNow. By default this is enabled through (1) the DataMiner OSS/BSS Ticketing Gateway and (2) a dedicated ServiceNow driver linking ServiceNow with the DataMiner Ticketing Gateway. Feel free to get in touch in case you want to learn more about reference projects and/or Ticket management use-cases.
Glenn D'Haene [SLC] [DevOps Advocate] Answered question 12th August 2020