AppearTV X20 – Decoder Services aren’t showing

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Hello,

We are monitoring & controlling AppearTV X20 devices from the dataminer, and we are facing an issue with the decoder cards that the decoder services are not reflecting in the dataminer as per the below screenshot.

After my investigations and checking, I found that the API version of the SDI encoder/decoder configured in the dataminer is not the same as the current API version of the device. As per AppearTV the current API version that they are using for the decoder is 2.45 (check the below snapshot), while the latest API version I can choose in the dataminer is 2.40 (check the below snapshot), so perhaps this mismatch is causing the issue?, and if yes how I can resolve it if there is no option in the dataminer to choose higher version than 2.40?

Looking forward to hear from you.

Thank you.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 13th December 2023

2 Answers

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20 3 Comments

Hello,
Which driver version do you have? May be you are not running the latest version. Don't hesitate to contact our support if needed for this issue.
Best regards

Mohammad Nasrallah Posted new comment 13th December 2023
Mohammad Nasrallah commented

We are using AppearTV x20 platform version 1.2.4.2, other cards services are showing fine, only the decoder services aren’t.

Do you know what is the latest version?
Yvan Barbotin commented

For this branch we have version 1.2.4.21.
If you have access to the catalog you can donwload this version. Or you can ask your technical contact or techsupport
Mohammad Nasrallah commented

Thank you Yvan for your answer.

We have already 1.2.4.3_B2 and 1.2.4.2_B4, but those aren’t available in the Catalog. So is 1.2.4.21 version are the latest?

Thank you.
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