Hello Dojo,
I added <Hyperlinkentry to the Hyperlinks.xml file to call an automation script from the Alarm Console menu:
<HyperLink id="71" version="2" name="Create Ticket" menu="root" type="script" alarmColumn="false" alarmAction="true">
CreateTicket||View=[VID];ElementName=[ENAME];AlarmSeverity=[SEVERITY];AlarmParameter=[PNAME];AlarmValue=[VALUE];AlarmRootTime=[ROOTTIME]|||NoConfirmation
</HyperLink>
This configuration works as expected. However, I then tried to introduce a new parameter "BaseUrl" in Hyperlinks.xml, as shown below:
<HyperLink id="71" version="2" name="Create Ticket" menu="root" type="script" alarmColumn="false" alarmAction="true">
CreateTicket||View=[VID];ElementName=[ENAME];AlarmSeverity=[SEVERITY];AlarmParameter=[PNAME];AlarmValue=[VALUE];AlarmRootTime=[ROOTTIME];BaseUrl=https://example.com|||NoConfirmation
</HyperLink>
After adding this parameter, the script no longer executes when triggered from the Alarm Console. The same script does work with the additional parameter when run manually from the Automation page.
Is this a limitation of <HyperLink> parameters, or am I missing something in the configuration?
Hi Mariana,
In the past, I’ve also made changes to the Hyperlinks.xml file, and I believe it’s necessary to force a sync of the file across the agents.
Try doing this:
How to programmatically sync files via Automation Script (equivalent to Tools > Synchronization UI)
Let me know if that resolves the issue.
Kind regards,