Abandoned users sync hassle after DMS migration
27th August 2025
Hello, You can make sure all DMA’s are stopped in the cluster. Ensure and wait the SLDMS.exe process is stopped as this process still attempts a file flush to the …
custom libraries automation script
26th August 2025
How did you write and publish the script? If it was through DIS it should create an install package and deploy that through DIS.
Migrating elements between Agents
26th August 2025
Hi Laszlo, I believe the info you are looking for can be found here.
How to migrate a Service Template between DMAs?
26th August 2025
We figured this out, using a following workaround. SOURCE-DMA with DMA ID 1234 is the agent currently holding the service template definition in C:\Skyline DataMiner\Services\ServiceTemplateToMove All other DMAs have the …
Alarm Filter Ingestion Into Dashboard
25th August 2025
Hello Miguel, thanks for your help/feedback, I have been able to load my filter and tweaking/tuning progressively
SLAnalytics Error meaning
25th August 2025
This error is logged whenever something goes wrong while syncing the SLAnalytics configuration across different agents in a cluster. This can happen after startup, or after making a change to …
Correlation – Sliding Window behavior
25th August 2025
After some tests, I believe I have found the way to make this work. To have the sliding window working without the creation of a new correlated alarm once the …
LoadProtocol Error
25th August 2025
Hi Philip, To help you troubleshoot this further, could you please send an email to support.data-acquisition@skyline.be and mention this Dojo thread in your message? Thank you in advance.
Installed cloud package but Orchestrator DxM missing
25th August 2025
The Orchestrator was installed but no service was created. Probably the suggestion of Louis above would have worked to resolve the problem. I however just registered the Orchestrator as a …
Alarm Filter Ingestion Into Dashboard
23rd August 2025
Hi Samson, Saved filters can be used with the alarm table component: Another option is using the ad-hoc data source SLC-GQIDS-ActiveAlarmsUsingFilter. This ad-hoc data source allows you to use saved …
configure dual IP and failover for dataminer element
21st August 2025
Hi Bhavana, If you are referring to the specific connector/protocol in your question (Ateme Kyrion DR5000), it doesn’t support redundant polling. If you are referring to a protocol that you …
User-Defined API – Use Singletons and Subcollections
21st August 2025
Hi Felix, Having dynamic routes where part of the route would be captured in some kind of variable is currently not supported. This has, however, already been recognized as an …
User-Defined API – Use Singletons and Subcollections
21st August 2025
Create an dataminer api endpoint on /customers/ and use that script to determinate the path: https://docs.dataminer.services/dataminer/Functions/User-Defined_APIs/Defining_an_API/UD_APIs_Examples.html#using-the-requestmethod-and-route public ApiTriggerOutput OnApiTrigger(IEngine engine, ApiTriggerInput requestData) { switch(requestData.Route) { case"chains/change-status": return HandleStateChangeRequest(requestData); case "chains/status": …
Display value in LCA not showing
21st August 2025
Hi Stefan, We are not aware of any issues with ‘Get parameter Table by ID’ queries and discrete parameter values. I suggest that you contact tech support (support@dataminer.services) so they …