Dataminer Agent is Not Licensed Message

Solved660 views
2
0 Comments

Hi Support,

We recently migrated the dataminer environment from a physical to a virtual server. Getting this error.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th July 2023

1 Answer

2
838 2 Comments

Hi King,

DataMiner licensing is based on your hardware, so that means you'll have to request a new license by contacting dataminer.licensing@skyline.be.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th July 2023
King Karasha commented

Thanks Wouter.

What is the license based on? MAC address, volume id, CPU count?
Bert Vandenberghe [SLC] [DevOps Enabler] commented

Hi King,
It depends on the type of license you have, in this scenario, it’s best to email the ‘request.lic’ file which you can find in the ‘C:Skyline DataMiner’ directory to dataminer.licensing@skyline.be. They will be able to further assist you.
Bert