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DataMiner upgrade 9.6 -> 10.1 fails, cannot lock services

Solved801 views8th December 2021
2
Sebastian Kriege 8th December 2021 0 Comments

This is a test server for validation and when i try to update i receive the following message:

localhost        Error        Upgrade failed: Lock services failed: ‘Unable to lock the services: The handle is invalid.’

Are there any privileges or local security settings missing for the user? The task bar utility has been started with admin privileges and i used it for the upgrade.

many thanks

Sebastian Kriege Selected answer as best 8th December 2021

2 Answers

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Laurens Moutton [SLC] [DevOps Enabler]8.89K Posted 8th December 2021 1 Comment

Hi,

If the current DataMiner version is 9.6 and you want to upgrade to 10.1 then please first upgrade to 10.0 and from there upgrade to 10.1 so the correct upgrade path is followed.

See also this related question

Regards,

Sebastian Kriege Selected answer as best 8th December 2021
Sebastian Kriege commented 8th December 2021

thanks for the quick response. the task bar utility using the upgrade to dm10 had the same error, but i was able to use the upgrade functionality in the system center with this version and now this dma is on main release 10

1
Gellynck Jens [SLC]2.71K Posted 8th December 2021 1 Comment

Hi Sebastian,

I remember encountering this in the past and the following steps seemd to solve it for me (although I remember this didn’t work for everyone at the time):

  • Stop DataMiner, make sure all services are stopped or all executables are killed
  • Execute UnRegister DataMiner.bat and UnRegister dll’s of DataMiner.bat as Administrator (they can be found in C:\Skyline DataMiner\Tools)
  • Reboot the Windows server
  • Execute Register dll’s of DataMiner (silent).bat and Register DataMiner as Service.bat as Administrator (also in C:\Skyline DataMiner\Tools)
  • Don’t start your DMA, but upgrade by executing the upgrade through SLTaskbarUtility (double click the .dmupgrade file)
  • After the upgrade your system should be running again

I hope this works

Sebastian Kriege Posted new comment 8th December 2021
Sebastian Kriege commented 8th December 2021

thanks for the quick response. i tried it but i had no success

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