Ticketing – Closed tickets >1 Month

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Where can closed tickets older than 1 month be retrieved? It doesn’t seem this is possible via the time filter in the Ticketing App?

Jordy Bekaert [SLC] [DevOps Enabler] Selected answer as best 30th September 2020

1 Answer

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The current version of the ticketing app only provides overviews or filters on open tickets.

A closed ticket can still be shown when using the ticket ID in the url: http://dmaip/ticketing/#/ticket/370/269.

This was done for performance reasons as retrieving closed tickets was slow on a Cassandra database. We might need to reevaluate this functionality as we can easily and quickly retrieve closed tickets on Elastic.

Jordy Bekaert [SLC] [DevOps Enabler] Selected answer as best 30th September 2020