On DaaS‑hosted systems, is it possible for us to access the desktop environment (via RDP or a similar method)? Having desktop access would allow us to run diagnostics and test tools such as Wireshark, Postman, and iReasoning etc.
I think I got my answer from Copilot (which is somewhat limiting for DaaS).....
Short answer
No — Skyline DataMiner DaaS does not allow end‑users to access the desktop environment (RDP or similar).
✅ Evidence from official sources
A Skyline DevOps member explicitly states:
- “No, we do not allow our end-users to RDP to the DaaS system.”
[community....r.services]
This comes from a 2025 DataMiner Dojo Q&A discussing VPN and RDP access on DaaS.
✅ What does this mean for diagnostic tools?
Because RDP is not provided, you cannot directly run tools like:
- Wireshark
- Postman
- iReasoning MIB Browser
- Ping/Traceroute from the OS
- Local Windows utilities (PowerShell, etc.)
Community members also highlighted that the lack of RDP makes tasks such as network troubleshooting, port checks, scanning, and MIB browsing more difficult. [community....r.services]
✅ What are the supported alternatives?
Skyline recommends using:
- DataMiner tools such as Generic Ping and Generic Port Monitor (but they acknowledge these are more limited and may incur connector‑related overhead). [community....r.services]
Additionally, DataMiner’s cloud‑based Remote Access feature allows:
- Access to DataMiner Web Apps
- Access via DataMiner Cube
- Access to files exposed through specific directories
But not OS‑level access. [docs.datam...r.services]
✅ Final summary
If your goal is to run system‑level diagnostic programs, DaaS does not currently support that level of access, and you’ll need to rely on DataMiner‑native tools or request assistance through Skyline’s support channels (TAM / TechSupport / DaaS Support). [community....r.services]
Thanks Bert, I will discuss and progress with the project team.
Hi Paul, that is indeed correct. And that is the official answer.
Unofficially, I can tell you that we technically have the possibility to give you certain access like RDP, but we have to be very careful with this because DaaS is a managed service.