I am unable to connect the dataminer agent.
Bert Vandenberghe [SLC] [DevOps Enabler] Selected answer as best 15th May 2025
Update: Tech Support was able to resolve this issue for Manas.
The root cause was that DataMiner had been assigned an incorrect IP address
as the change was not properly done manually. This was purely a configuration issue.
The procedure to update a DataMiner Agent's IP is documented here: Changing the IP of a DMA
Bert Vandenberghe [SLC] [DevOps Enabler] Selected answer as best 15th May 2025
Hi Manas,
It looks like your DataMiner system is probably not correctly started up as it should... It's difficult to troubleshoot this via a Q&A. Therefore, it might be best to contact techsupport@skyline.be or you could also try to start a troubleshooting session yourself with this guidance: Troubleshooting: Where to start? | DataMiner Docs
Bert
Manas CHAKRABORTY [DevOps Member] Posted new comment 7 days ago
Hello Bert,
Thanks for your concern. I was unaware of the procedure to fix it after changing the IP. It took only 5 minutes to fix it with procedure given by tech support.
Regards,
Manas