2025/03/12 03:52:58.944|SLManagedScripting.exe|ManagedInterop|ERR|0|411|QA500|ParseNodeStatsRsp| Error while deserializing GET Node Stats JSON Response.
Response:
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Trying to understand what these mean, the JSON response looks truncated in the log/stream view so not sure if that is what's actually happening. Getting large numbers of this error, and we are also missing trend data for one particular graph in the connector
Hello Oscar,
There are other logfiles that we would like to check for further investigation.
I suggest opening a task with Skyline Techsupport, you can do it by sending an e mail to techsupport@skyline.be with the description of the issue and the screenshot
Please, collect the following:
- logs from elastic search
- LogCollector package from the agent that hosts the element - it the agent is cloud connected, just inform the agent for remote log collection (Collecting data to report an issue to Technical Support | DataMiner Docs)
- DELT export of the element that you no longer see trending (Collecting data to report an issue to Technical Support | DataMiner Docs)
Techsupport will answer your e mail and will inform you a shared folder where you can paste the files.
kind regards,