Bouygues Telecom has selected DataMiner to enhance operational efficiency and optimize service quality of its IPTV/OTT offerings, opening the way to even further increased value for its customers and shareholders.
Enhanced monitoring, automation, and AI
With DataMiner in place, Bouygues Telecom will benefit from streamlined monitoring and incremental availability of its IPTV/OTT video services, which the company offers alongside its broadband and voice offerings across fiber and 4G/5G mobile networks. This partnership reflects Bouygues Telecom's commitment to exceptional service delivery and customer satisfaction.
At the heart of the collaboration lies Skyline's provision of east-west visualization for every channel service, enabling the comprehensive presentation of data related to service acquisition, coding, packaging, and status for both IPTV and OTT playouts. This empowers Bouygues Telecom to swiftly detect and localize any issues, ensuring an optimal playout and customer experience.
DataMiner provides us with a consolidated view and actionable insights, accelerating incident detection and resolution, and ultimately improving service uptime.
Isabel Morant, TV Platform Operations Manager at Bouygues Telecom
The operator will benefit from customized service templates tailored to different service instances and classes. These templates accommodate variations in processing stages and workflows while also facilitating rapid familiarization for the different teams.
DataMiner’s automation capabilities further enhance Bouygues Telecom’s operational efficiency by seamlessly accommodating changes in service playout. This results in streamlined monitoring and visualization of the entire playout process, encompassing all service types and categories.
Leveraging sophisticated AI technology, the platform enables autonomous anomaly detection and relationship learning, empowering Bouygues Telecom to proactively identify and address issues before they disrupt service delivery.
A partnership committed to driving value
Isabel Morant, TV Platform Operations Manager at Bouygues Telecom, remarked, “We are committed to evolving our operations to deliver incremental value for our customers and shareholders. Skyline's DataMiner provides us with a consolidated view and actionable insights, accelerating incident detection and resolution, and ultimately improving service uptime.”
Expressing pride in its partnership with Bouygues Telecom, Skyline Communications emphasized the expectation that the platform will not only optimize the quality and availability of service for the end customer, but also significantly reduce the workload and stress for NOC/SOC teams.
"With DataMiner, Bouygues Telecom joins a growing community of service providers harnessing our capabilities to revolutionize their operations," stated Dominique De Paepe, Market Director Service Provider at Skyline Communications. "We look forward to supporting Bouygues Telecom as they continue to drive operational excellence and innovation."
Skyline Communications remains dedicated to empowering telecom operators worldwide with state-of-the-art solutions for enhanced network management and service delivery. This commitment is reflected in the recent industry recognition received for the company's innovative dataminer.MediaOps solution. This comprehensive solution offers streamlined media event planning, efficient live operations management, and automated file workflow processes.
