Dear Dojo,
Do you know how, with service template, I can hide an alarm at service level if the alarm is acknowledged by an operator.
My goal is to keep green the Service and the icone into the surveyor and the Service Visual Overview if the alarm is taken into account.
Thanks for your help if you know how to do that
Simon
Hi Miguel,
I think that these 2 methods have to be test on my side
Method one : if an alarm is own (acknowledged), keep it at the service level but with a normal severity
Method two : If an alarm is own (acknowledged) mask it
If you can explain me how to do both. I will do some tests to find the better solution for our needs
Hi Simon,
If your goal is to keep the alarm at service level with a normal severity (green), is it not an option to mask the alarm?