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Logging into Ziine from Cube generates error “Attempt to use an unauthenticated connection.”

Solved694 views4th April 2024Cube
3
Steve Purcell [SLC] [DevOps Advocate]1.71K 3rd April 2024 0 Comments

When logging into the current Ziine cube interface I am getting a login authentication error “Incorrect Username or Password”.  I never see the Third-party authentication screen popup after selecting username.  When logging into the Web Portal (Dashboard/Monitor) I am able to log in.

Ziine Version from Web Interface:

Client error from logs:

Cube Launcher Log:

2024-04-03 16:12:46.266|PID:40828 [INF] General: Main window closing.
2024-04-03 16:12:50.919|PID:40828 [INF] Launcher Update: Local launcher version: 10.3.2324.534
2024-04-03 16:12:50.919|PID:40828 [INF] Launcher Update: Checking latest version on server ziine.skyline.be
2024-04-03 16:12:50.919|PID:40828 [INF] Launcher Update: Checking version info on ziine.skyline.be over “HTTPS”
2024-04-03 16:12:52.480|PID:40828 [INF] Launcher Update: Latest launcher version on ziine.skyline.be: 10.3.2324.534
2024-04-03 16:12:52.480|PID:40828 [INF] Launcher Update: No launcher update needed
2024-04-03 16:12:52.481|PID:40828 [INF] DMSCommunicator: Trying to retrieve server version from https://ziine.skyline.be/DataMinerCubeStandalone/VersionInfo.ashx…
2024-04-03 16:12:52.928|PID:40828 [INF] ClickTwice: Getting available versions on ziine.skyline.be
2024-04-03 16:12:52.928|PID:40828 [INF] ClickTwice: Skipping Cloud Version Manager as internet communication is not allowed in this stage.
2024-04-03 16:12:52.928|PID:40828 [INF] DMARemoteVersionManager: Checking available versions on server ziine.skyline.be
2024-04-03 16:12:52.933|PID:40828 [INF] ClickTwice: Launching version 10.4.2414.395 with arguments host=ziine.skyline.be alias=ziine.skyline.be screen=\\.\DISPLAY4 cubelauncher=”C:\Users\StevePU\AppData\Local\Skyline\DataMiner\DataMinerCube\DataMinerCube.exe”
2024-04-03 16:12:52.955|PID:40828 [INF] ClickTwice: Launched process ID: 5748
2024-04-03 16:12:52.956|PID:40828 [INF] General: Main window closing.
2024-04-03 16:12:53.268|PID:5748 [INF] General: Product version: 10.3.2324.534-f6dadc78
2024-04-03 16:12:53.296|PID:5748 [INF] RunModeManager: Entering mode: Hosting

I have tried uninstalling Cube and loading the new cube from the Web Interface, which made no difference.  I tried from a different workstation with the same result.

I reinstalled CefSharp96 manually in case this was the problem, which made no difference.

Any ideas are appreciated.

Steve Purcell [SLC] [DevOps Advocate] Selected answer as best 4th April 2024

1 Answer

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Bert Buysschaert [SLC] [DevOps Advocate]4.87K Posted 4th April 2024 0 Comments

Hi Steve,

This was a version deployment issue on our end, it has been fixed. The next time you try to connect to ziine Cube will first update to the latest version.

Steve Purcell [SLC] [DevOps Advocate] Selected answer as best 4th April 2024
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