DMS failures – no connection available with this Dataminer

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Hi All,

We are seeing this error happening multiple times per second. It is causing one of our elements to be unresponsive.

2023/04/14 16:09:02.059|SLDataMiner|7728|31564|IDataMiner::NotifyDataMiner|ERR|0|Finished [0x000000000028ECAE] - NT_GET_PARAMETER by SCRIPTING:117607/5 with error. Passing to DMS failed. (There's no connection available with this dataminer. (hr = 0x800402CD))
varValue = VT_ARRAY|VT_UI4 (3) : 117631;1054;7215
2023/04/14 16:09:02.059|SLDataMiner|7728|31564|IDataMiner::NotifyDataMiner|ERR|0|Finished [0x000000000028ECAE] - NT_GET_PARAMETER by SCRIPTING:117607/5 with error. (There's no connection available with this dataminer. (hr = 0x800402CD))

Is there anything we can do to remedy this issue?

ryan yahia Selected answer as best 18th April 2023

1 Answer

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Hi,

Element with id 117607/5 is trying to get parameter 7215 from element with id 117631/1054 and the error mentions that it has no connection with that DMA 117631. (or could be a DELT imported element in the past that was removed again afterwards)

First step to investigate is if element with id 117631/1054 exists and is reachable. If it doesn't exist then it will be best to fix the faulty situation and investigate the calling element 117607/5 and adapt it to stop trying to contact element 117631/1054.

If you easily want to find back the elements with these ids, this can be done by opening the view card of the root view in the surveyor, then go to "Elements" and in the filter fill in the element id.

Regards,

ryan yahia Selected answer as best 18th April 2023