Windows services via SNMP works in MIB browser but not in Element

Solved735 viewsMicrosoft SNMP Microsoft Windows services
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Hi,

I'm attempting to create a simple Connector to get some Windows metrics using SNMP (similar to the Microsoft Platform SNMP connector - but simpler).

Using the lmmib2.mib, I'm able to query the svSvcTable and obtain the list of services inside a MIB browser.

However, it doesn't work in the Element - it just shows an empty table.

I'm using the DIS "Generate Parameter" feature to generate the parameters for that table, nothing fancy. Other tables and OIDs work, so not a config/firewall issues.

Any suggestion on what the issue might be?

Thanks.

Trong Huynh [DevOps Member] Selected answer as best 26th February 2024

3 Answers

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Thanks Jeroen for the pointer.

Timer and Group are defined. Through the Stream Viewer I could see that the Element had errors retrieving the table: "Get for svSvcTable () had error: GENERIC ERROR".

No other errors in the Element Log.

Any idea on how to resolve this error?

Thanks!

Jeroen Neyt [SLC] [DevOps Advocate] Edited comment 21st February 2024
Jeroen Neyt [SLC] [DevOps Advocate] commented

Unfortunately SNMP_ERROR_GENERR serves as a kind of catch-all error code for situations where the SNMP agent or manager encounters a problem but cannot provide more detailed information. Can you check the SLSNMPManager logging to see if it perhaps contains more context of why the SNMP Get is failing? If it does not at first sight, try temporarily increasing the logging levels of SLSNMPManager through System Center > Logging.
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