Hi all,

We want to have Windows 2008 R2 Enterprise servers (non-virtual) managed by a DMA that is currently running 10.0.0.0-9742-CU8. I am facing some issues in getting Microsoft Platform v1.1.2.19 to display the Network Adapter Table.

Initially the issue seems to be that querying Win32_NetworkAdapter and Win32_PerfRawData_Tcpip_NetworkAdapter was not returning any data:

(0/0) << SELECT NetConnectionID,NetConnectionStatus,Name,MACAddress,Index FROM Win32_NetworkAdapter WHERE MACADDRESS != NULL AND NETCONNECTIONID != NULL
(1510/1510) >> VT_ARRAY|VT_VARIANT (5)
0 VT_ARRAY|VT_VARIANT (0)
1 VT_ARRAY|VT_VARIANT (0)
2 VT_ARRAY|VT_VARIANT (0)
3 VT_ARRAY|VT_VARIANT (0)
4 VT_ARRAY|VT_VARIANT (0)
(0/0) << SELECT name,BytesSentPerSec,BytesReceivedPerSec,BytesTotalPerSec,Frequency_PerfTime,Timestamp_PerfTime,CurrentBandwidth FROM Win32_PerfRawData_Tcpip_NetworkAdapter WHERE NAME != "MS TCP LOOPBACK INTERFACE"
(8/8) >> VT_ARRAY|VT_VARIANT (7)
0 VT_ARRAY|VT_VARIANT (0)
1 VT_ARRAY|VT_VARIANT (0)
2 VT_ARRAY|VT_VARIANT (0)
3 VT_ARRAY|VT_VARIANT (0)
4 VT_ARRAY|VT_VARIANT (0)...

It was discovered through some Googling that Windows 2008 R2 Enterprise does not support Win32_PerfRawData_Tcpip_NetworkAdapter, and that Win32_PerfRawData_Tcpip_NetworkInterface needed to be queried instead. I realized that by setting 'Virtual and Team Interfaces' in the driver to 'Not Included' achieved this. As seen below, the driver started to be able to retrieve data from querying Win32_PerfRawData_Tcpip_NetworkInterface but now Win32_NetworkAdapter is reporting a failed query.

(0/0) << SELECT NetConnectionID,NetConnectionStatus,Name,MACAddress,Index FROM Win32_NetworkAdapter WHERE MACADDRESS != NULL AND NETCONNECTIONID != NULL
(1515/1515) >> VT_ARRAY|VT_VARIANT (5)
0 VT_ARRAY|VT_VARIANT (0)
1 VT_ARRAY|VT_VARIANT (0)
2 VT_ARRAY|VT_VARIANT (0)
3 VT_ARRAY|VT_VARIANT (0)
4 VT_ARRAY|VT_VARIANT (0)
Query failed : Retrieving the data failed. (hr = 0x00040004), [WQL: SELECT NetConnectionID,NetConnectionStatus,Name,MACAddress,Index FROM Win32_NetworkAdapter WHERE MACADDRESS != NULL AND NETCONNECTIONID != NULL]
(0/0) << SELECT name,BytesSentPerSec,BytesReceivedPerSec,BytesTotalPerSec,Frequency_PerfTime,Timestamp_PerfTime,CurrentBandwidth FROM Win32_PerfRawData_Tcpip_NetworkInterface WHERE NAME != "MS TCP LOOPBACK INTERFACE"
(60/60) >> VT_ARRAY|VT_VARIANT (7)
0 VT_ARRAY|VT_VARIANT (15)
0 VT_BSTR : Broadcom NetXtreme Gigabit Ethernet
1 VT_BSTR : Broadcom NetXtreme Gigabit Ethernet _2
2 VT_BSTR : Broadcom NetXtreme Gigabit Ethernet _3
3 VT_BSTR : Broadcom NetXtreme Gigabit Ethernet _5
4 VT_BSTR : Broadcom NetXtreme Gigabit Ethernet _6...
1 VT_ARRAY|VT_VARIANT (15)
0 VT_BSTR : 1329244527
1 VT_BSTR : 1033248020
2 VT_BSTR : 1795039235
3 VT_BSTR : 1595232495
4 VT_BSTR : 1519731304...
2 VT_ARRAY|VT_VARIANT (15)
0 VT_BSTR : 60153481228
1 VT_BSTR : 4561145738
2 VT_BSTR : 32160846053
3 VT_BSTR : 1599273442
4 VT_BSTR : 1520328425...
3 VT_ARRAY|VT_VARIANT (15)
0 VT_BSTR : 61482725755
1 VT_BSTR : 5594393758
2 VT_BSTR : 33955885288
3 VT_BSTR : 3194505937
4 VT_BSTR : 3040059729...
4 VT_ARRAY|VT_VARIANT (15)
0 VT_BSTR : 2343769
1 VT_BSTR : 2343769
2 VT_BSTR : 2343769
3 VT_BSTR : 2343769
4 VT_BSTR : 2343769......

Note that using a separate tool called "WMI Code Creator", we could make calls to Win32_NetworkAdapter successfully with the same security credentials that the DMA is using (remotely from the DMA server itself).

Now I'm guessing that what we're experiencing is a configuration issue because I'm certain DataMiner is already monitoring many Windows 2008 Servers in the field. I'm hoping someone has experienced this issue before and that there already is a solution.