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Why does SLDataGateway.exe take all the virtual Memory

Solved1.60K views18th July 2023DMA memory management SLDataGateway
1
Alasdair Smith 12th October 2021 0 Comments

Does anyone have some good steps for diagnosing SLDataGateway.exe taking all Virtual Memory and Crashing the DMA?

Please see some interesting log file entries from just before DMA crashing:

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: SLDataGateway.exe (5944) consumed 46393978880 bytes, prunsrv.exe (1296) consumed 7146168320 bytes, and SLElement.exe (6652) consumed 1616957440 bytes.

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: SLDataGateway.exe (5792) consumed 40352841728 bytes, prunsrv.exe (1224) consumed 7361466368 bytes, and SLNet.exe (2652) consumed 2814517248 bytes.

Thank you for looking.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th July 2023

3 Answers

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Alexander Verriest [SLC] [DevOps Advocate]424 Posted 13th October 2021 0 Comments

I would check the SLDBConnection log file to get an idea of what is happening in the SLDataGateway process around that time.

Also note you can increase/decrease the log level in System Center - Logging - DataMiner if you need to change the detail of the logs.

Alexander Verriest [SLC] [DevOps Advocate] Answered question 13th October 2021
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