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Visual Overview – Missing shapes and data

Solved1.03K views6th February 2024MS Visio ShapeData Visual Overview
1
German Ballesteros [SLC] [DevOps Member]563 5th February 2024 0 Comments

I'm trying to set a new Visio file on an element but it doesn't have all the shapes I added. I'm using this visio template (49 shape groups):

And this is what I have on the element Visual page (only 47 shape groups and with missing data):

If I removed a shape, it will delete it but when trying to add it, it doesn't include it in the Visual.

I checked all the table links and all shapes are configured as expected. I also update the maximum shapes on a Visual Overview in the DMS I'm using it. Is there any additional configuration I need to do in the DMS to avoid this error?

German Ballesteros [SLC] [DevOps Member] Selected answer as best 6th February 2024

2 Answers

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Wale Oguntoyinbo [SLC] [DevOps Advocate]3.35K Posted 5th February 2024 0 Comments

Can you try the following:

  1. Clear the visio cache and see if it that already helps.
  2. Do you see a continuous 'Loading' message banner at the bottom of the page?  If you do, clear the message and check the cube logging. It will indicate the shape(s) on the visio that are not loading and you can investigate further.
German Ballesteros [SLC] [DevOps Member] Unselected an answer 6th February 2024
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