Video thumbnails : linking a shape to a video thumbnails -> HTML5 HLS Video Error

Solved837 viewsvideo thumbnail VideoThumbnails Visio
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Hi community,

I try to integrate a video thumbnail in a visio but I have the following error reported.

When I check the video on the server with VLC it works.
Url use with vlc : https://172.24.122.46:81/httplive/stream.m3u8

Link datashape on visio:

#http://<DMAIP>/VideoThumbnails/Video.htm?type=HTML5-HLS&source=https://172.24.122.46:81/httplive/stream.m3u8

+ Options : UseEdge

I also try with a http stream but it doesn't work also.

Is it supposed to work if https is not enable for this DMS?
Other idea to explain this error?

Thanks

Wim Bruynooghe [SLC] [DevOps Advocate] Posted new comment 11th April 2024
Sebastiaan Dumoulein [SLC] [DevOps Enabler] commented

Do you have access to that IP if you’re opening it (when you’re not on the server)?
Wim Bruynooghe [SLC] [DevOps Advocate] commented

It should work if https is not configured for this DMS (if it would be, then the video stream needs to be https, which seems to be the case already). To investigate further where it goes wrong, can you open the url in a webbrowser, open the F12 debug tools, open the Network tab, refresh the webpage, and look for any failing network request? What response (if any) does this network request receive?

1 Answer

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Thanks Sebastiaan and Wim for your answers.
When I open the url with Edge and open dev tools, it loads continuously.