On a client, there are 2 DMA agents, both running version: DataMiner (10.4.0.0-14637-CU5)

Our client asks us why in Dataminer, on the Surveyor>Element>General>System Time, they have the right date, but not the right time, regarding the same element.

If they check the element´s GUI, it is possible to see the right time/date under System Time.

So it seems that Dataminer is getting that parameter, but keeps the right date, but takes -6 hours to the element time.

Both DMA and Element have different NTP servers, however, DMA shows the right time.

Element is an Ateme Encoder, AS2204, Protocol:

Target Device:       Ateme Kyrion
Device Type:        Encoder
Current Version:    1.0.1.3_Test
Integration ID:     DMS-DRV-0780
Ownership:    Name   : Skyline Communications NV

When I check the element´s(encoder) GUI, I´m able to see that its NTP confg. has a GMT Offset check:

GMT offset

 -12 
 -11 
 -10 
 -9 
 -8 
 -7 
 -6 
 -5 
 -4 
 -3 
 -2 
 -1 
 0 
 1 
 2 
 3 
 4 
 5 
 6 
 7 
 8 
 9 
 10 
 11 
 12 

And the difference I see between DMA and Element´s GUI is 6h, could it be that DMA is taking that check and taking 6h from the right time?