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Unacknowledge Alarm in Automation Script

Solved1.77K views14th August 2023alarms Automation lowcodeapps
0
Jim Woodier [DevOps Member]765 10th August 2023 0 Comments

Hello,

We are building a Low Code App with a "penalty box" alarm table built on a GQI query with alarms filtered by owner = system. We have an Acknowledge button that allows a user to take ownership of a selected alarm which then hides it from the table. Our users would like the ability to restore alarms to the table in case one is acknowledged by accident.

If we have a button that removes the filter (via a feed), is there a way via automation to "unacknowledge" a selected alarm?

We are using the engine.acknowledge method for acknowledging but I don't see a corresponding reverse method. This does appear to be possible in the Cube alarm console as a manual operation.

Thanks!

Jim Woodier [DevOps Member] Selected answer as best 14th August 2023

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Jorge Dias [SLC] [DevOps Enabler]4.78K Posted 10th August 2023 1 Comment

Hi Jim,

Take a look at Code example - Take alarm ownership - DataMiner Dojo the code there should fit your case.

Instead of protocol.SLNet.SendMessage you can use engine.SendSLNetSingleResponseMessage

Jim Woodier [DevOps Member] Posted new comment 14th August 2023
Jim Woodier [DevOps Member] commented 14th August 2023

Thanks Jorge, that example is exactly what I am looking for. Tested it on our staging system and it works perfectly!

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