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Unable to start 10.5.10 due to DataMiner BrokerGateway

Solved139 views29th September 2025startup
1
Edib Šupić [SLC] [DevOps Enabler]2.36K 29th September 2025 0 Comments

Hi,

I'm unable to start DMA running version 10.5.10 due to following issue:

2025/09/29 08:18:51.441|SLSNMPManager.txt|SLSNMPManager.exe 10.5.2534.1192|26380|31768|DMAObjects.Config|ERR|0|Failed setting up NATS session: Exception caught in fields fetching: Failed to fetch fields: Check if DataMiner BrokerGateway is running and paired on EdibSU.skyline.local and isn't blocked by firewalls. (code 404)
2025/09/29 08:18:51.441|SLSNMPManager.txt|SLSNMPManager.exe 10.5.2534.1192|26380|31768|DMAObjects.Config|ERR|-1|Failed to set up ElementCRUDFactory: Exception caught in fields fetching: Failed to fetch fields: Check if DataMiner BrokerGateway is running and paired on EdibSU.skyline.local and isn't blocked by firewalls. (code 404)

Note that I have been running it without issues for few day on another network, but after moving back to the office I see the mentioned exception.

The message is coming from SLErrors and all the other log files seem to show nothing special.

Prior to upgrading to 10.5.10 I've ran migration tool. If I try to startup NATS service it fails unexpectedly, not sure if this is expected now or not.

Does anyone know how I might proceed with debugging this issue?

Cheers

Edib Šupić [SLC] [DevOps Enabler] Selected answer as best 29th September 2025

1 Answer

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Alexander Verriest [SLC] [DevOps Advocate]692 Posted 29th September 2025 1 Comment

Brokergateway only updates the NATS config on cluster changes initiated by a user, rather than SLNet trying to update NATS whenever it noticed a change, resulting in a lot of false positives. This does mean that when switching networks BGW will not update NATS of this change. Normally this can be fixed by following the procedure for changing IPs.

For people changing location a lot there is a sort of workaround: setting your NATS cluster to manual config and then updating all NATS & BGW configs to use hostnames instead of IPs.
However, from your logging it seems you have already done this?

Can you check if https://EdibSU.skyline.local/BrokerGateway/swagger/index.html is indeed reachable? If not, check if the DataMiner BrokerGateway service is running and if your hostname points to your new IP and isn't cached on the old one somewhere.

Also any errors found in the logging (C:\ProgramData\Skyline Communications\DataMiner BrokerGateway\Logs) might prove useful in figuring out the issue.

You mentioned "trying to startup NATS service". Note that with BGW the old NAS/NATS service is disabled and has been replaced with a new service called "nats-server". The old service still exists temporarily so you can easily switch back to the old NATS in case of a downgrade. The two services use the same port so can't run at the same time though. If the old NATS service is running, but you're using BGW, it will block the startup of nats-server and DataMiner won't be able to connect.

Edib Šupić [SLC] [DevOps Enabler] Selected answer as best 29th September 2025
Edib Šupić [SLC] [DevOps Enabler] commented 29th September 2025

Hi Alexander, after following steps in the link you provided and setting hostname instead of IPs I was able to get my agent up and running.
Thanks and enjoy the rest of the week.

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