Hi,
We are having an issue with an element in DataMiner and wanted to know if someone has faced this before, we "successfully" deleted an element directly from the cube, however when we look for the element it still appears there:
We are not able to open the element main page, just open the edit page and if there is any change done to it it will display the following message:
Is there a work around for this issue to completely remove this element or avoid this message to appear?
Thanks in advance,
Carlos
Hi Carlos
First of all, if this is a recurring issue, then you'd best contact techsupport.
If it's an isolated occurrence, ie it only happened this 1 time, then know that a DM restart will most likely resolve it.
If you want to dig a bit deeper, then I provided a steps to investigate.
- Was the element deleted correctly server-side?
ie go to C:/Skyline Dataminer/Elements and search for the specific element folder.- Is it present? Then the delete failed. The reason will likely be found in the log files (I'd say SLNet.txt), perhaps the information events as well.
- Is it gone? Then for some reason it wasn't properly cleared in the cache. The easiest solution is a DM Restart
- Perhaps the element log file will tell you something more?
- At the exact time you try to edit the element and receive the popup, have a look at these:
- The log files: SLNet, SLErrors, SLDataminer
- The client side communication: System Center\Logging and there the Cube and Communications tab page.
- The information events
I hope this will help you further!
Hi Robin, thank you very much for such a detailed explanation, indeed the restart helped clear this situation, but I will keep these steps handy in case this happens again. This was an isolated occurrence.
Cheers!