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  • >> Go to dataminer.services

Unable to disconnect DMA from dataminer.services

Solved521 views22nd May 2024cloud connected cloud pack DataMiner Cloud dataminer.services
3
Edib Šupić [SLC] [DevOps Catalyst]2.05K 22nd May 2024 0 Comments

Hi Dojo,

I wanted to link my DMS to different dataminer.services organisation. I removed my DMS from my current organisation by clicking Remove DMS on dataminer.services, however my agent still shows that it is cloud connected when I go to System Center -> Cloud page. I first unlinked my DMS from from dataminer.services by clicking Unlink button, and only then removed it from my current organisation, maybe that caused my DMA not to get updated about the fact that it is no longer linked? I tried uninstalling Cloud Pack and my DMA correctly shows that it is no longer cloud connected, but when I reinstall the Cloud Pack my DMA again shows that it is cloud connected and even shows that my Cloud Identity is valid. I also tried restarting both my agent and laptop during all the possible stages of reinstalling with no avail.

Is there some synchronisation I need to wait for, and if there is can I force it?

Thank you,
Cheers

Edib Šupić [SLC] [DevOps Catalyst] Selected answer as best 22nd May 2024

1 Answer

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Alexander Verkest [SLC] [DevOps Advocate]911 Posted 22nd May 2024 1 Comment

Hi,

You indeed need to unregister the system on your server as well, more information on how to fully unregister can be found in the documentation here.

Kind regards,

Edib Šupić [SLC] [DevOps Catalyst] Selected answer as best 22nd May 2024
Edib Šupić [SLC] [DevOps Catalyst] commented 22nd May 2024

Hi Alexander,
Thank you very much for your assistance, I have resolved my issue.
Cheers

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