Hi Community,
I'm looking into an issue where some of my users experience occasional problems connecting to the dataminer system using cube.
I can confirm connectivity is ok, I can access the system at all times through the web interface.
However, every now and then, I get an exception when trying to connect using cube:
Skyline.DataMiner.Net.Exceptions.DataMinerCommunicationException: Problem communicating with http://192.168.0.2:8004/SLNetService: System.ArgumentException: Cannot accept SOAP messages (text/xml) at Skyline.DataMiner.Net.Transport.RemotingHelperServerChannelSink.VerifyRequestDataPresent(ITransportHeaders requestHeaders, Stream requestStream)
In most cases, the issue can be solved by closing the cube application and opening it again.
Has anyone seen this before?
This is a dataminer system running 10.3.7
Hi Ive,
Could you check the anti-virus on those client systems?
Documentation: Regarding antivirus software
Related sources:
DCP 203270 - DataMiner Connection issue
DCP 201812 - Cube Clients unable to connect
A paragraph from the sources:
when we processed the DataMiner Cube memory dumps, we found the anti-virus module: sysfer.dll and in the folder: “C:\Program Files\CarbonBlack\CbEDRAMSI.dll”.
We suspect that the Cube was operating normally at the time onwards, but it could likely not continue due to the antivirus module.
Hope this will help you further
Hi Matthias,
Thanks for the hint.
I’ve checked, but there isn’t any anti-virus interfering in this case.
To add on that when we upgraded to 10.3.7 the issue disappeared.