This DataMiner Agent is not licensed

100 viewsThis DataMiner Agent is not licensed
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<span class="Y2IQFc" lang="en">After a momentary outage on my Windows server I can no longer start DMS. It reports this error:
</span><img src="https://community.dataminer.services/wp-content/uploads/anspress-temp/0b637bb6a92a10667882ea14cfc451deaa58c57e_9988.jpg" />
Mauricio Laurindo Answered question 4 days ago

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Hi Frans;

I checked the event viewer and found this error: "Startup DataMiner failed @ LaunchDataMiner. The MAC address is not licensed (hr = 0x80040291)".

My server is a Virtual Machine.

Could you please open a ticket for this check so I can have the DMS licensed again? I still have the "Response.lic" file.

frans siew [SLC] [DevOps Advocate] Posted new comment 4 days ago
frans siew [SLC] [DevOps Advocate] commented

Hi Mauricio,

Good that you found the root cause of the issue. To fix this a new license would have to be issued to match the new MAC address.

As I do not have the specifics to your account. Could you reach out to tech support from your end or reach out to the TAMs in the squad that you normally work with?
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