I'm trying to get the Synamedia Virtual DCM connector to work on Dataminer cube but can't seem to do so. I've specified https:// for the host, allowed 8443 to Dataminer as a firewall rule, used the web GUI credentials as the credentials in the General tab but I get either "unknown" or "unauthorized" for the connection status. Is there something I'm missing like a different set of credentials or maybe something having to be enabled on the DCM?
Hi Jared
Thank you for reaching out! As explained by the connector help page, you should be able to make it work by entering the correct credentials on the General > Credentials page.
If you want to make use of the performance data in Prometheus, you may need to enable this on the device. To do so, in the device GUI, go to Status > Diagnostics. For example, to enable Zixi performance data, set the value for "diag.zixi.log_to_prometheus" to "true".
The connector help page can be found here: Synamedia Virtual DCM | DataMiner Docs
Some tips for troubleshooting: you should use a version from the 1.0.1.X range (1.0.1.32 for instance) as this is the main range. The Connection Status parameter on the Credentials page shows the translated HTTP response code of the Authenticate request. To see the actual traffic between the element and the device, a built-in DataMiner tool called Stream Viewer can be used. You can access it by right-clicking the element in the Surveyor and selecting View > Stream Viewer. I would open the Stream Viewer and check the response of Group 3000 which is the Authenticate group. The response code should be 200 (OK).
Please let us know if these tips don't help.
Kind regards