Skip to content
DataMiner DoJo

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Search in posts
Search in pages
Search in posts
Search in pages
Log in
Menu
  • Blog
  • Questions
  • Learning
    • E-learning Courses
    • Open Classroom Training
    • Certification
      • DataMiner Fundamentals
      • DataMiner Configurator
      • DataMiner Automation
      • Scripts & Connectors Developer: HTTP Basics
      • Scripts & Connectors Developer: SNMP Basics
      • Visual Overview – Level 1
      • Verify a certificate
    • Tutorials
    • Video Library
    • Books We Like
    • >> Go to DataMiner Docs
  • Expert Center
    • Solutions & Use Cases
      • Solutions
      • Use Case Library
    • Markets & Industries
      • Media production
      • Government & defense
      • Content distribution
      • Service providers
      • Partners
      • OSS/BSS
    • DataMiner Insights
      • Security
      • Integration Studio
      • System Architecture
      • DataMiner Releases & Updates
      • DataMiner Apps
    • Agile
      • Agile Webspace
      • Everything Agile
        • The Agile Manifesto
        • Best Practices
        • Retro Recipes
      • Methodologies
        • The Scrum Framework
        • Kanban
        • Extreme Programming
      • Roles
        • The Product Owner
        • The Agile Coach
        • The Quality & UX Coach (QX)
    • DataMiner DevOps Professional Program
  • Downloads
  • More
    • Feature Suggestions
    • Climb the leaderboard!
    • Swag Shop
    • Contact
      • General Inquiries
      • DataMiner DevOps Support
      • Commercial Requests
    • Global Feedback Survey
  • PARTNERS
    • All Partners
    • Technology Partners
    • Strategic Partner Program
    • Deal Registration
  • >> Go to dataminer.services

Stuck at DataMiner Connected! screen when login

Solved401 views22nd April 2025Connected screen Unable to login
1
Trong Huynh [DevOps Member]744 2nd December 2024 0 Comments

We have a user, whenever they logon they get stuck at the "Connected!" screen (as per screenshot). DataMiner Cube just stops at this screen and wouldn't go any further.

Tried the same account on multiple PCs, still the same effect. Tried  adifferent user account on those same PCs, no issue.

The account is from AD. Tried deleting the account from DataMiner and re-add, same issue. Tried uninstalling DataMiner and delete the DataMiner folder on the PC, made no difference.

Any help would be much appreciated!

Thanks,

Trong.

Arunkrishna Shreeder [SLC] [DevOps Advocate] Selected answer as best 22nd April 2025

2 Answers

  • Active
  • Voted
  • Newest
  • Oldest
1
Arunkrishna Shreeder [SLC] [DevOps Advocate]4.00K Posted 2nd December 2024 0 Comments

Hi Trong,

Can you check if this same as Cube freezes on 'Connected!' loading screen when no alarm tabs are displayed | DataMiner Docs ?

There is another issue you can check: DataMiner Cube freeze on startup | DataMiner Docs.

Please check these links if there is a match.

Arunkrishna Shreeder [SLC] [DevOps Advocate] Selected answer as best 22nd April 2025
0
Robbe Bultynck [SLC] [DevOps Advocate]394 Posted 2nd December 2024 0 Comments

Hi Trong,

[UPDATE] Arunkrishna suggestions are indeed worth trying first.

[ORIGINAL]

The fact that this is freeze occurs for 1 specific user will probably have something to do with the "client settings" for this specific user.

If there are no group settings enforced you can check this by renaming

C:\Skyline DataMiner\users\[USERNAME]\ClientSettings.json and restarting the agent.

By doing this, DataMiner Cube will fallback to the default client settings.

This might be a valid workaround, but I do suggest you create a software issue ticket. By attaching the ClientSettings.json file of that specific user to the ticket, we can figure out what might be wrong with it.

Kind Regards,

Robbe

Robbe Bultynck [SLC] [DevOps Advocate] Edited answer 2nd December 2024
Please login to be able to comment or post an answer.

My DevOps rank

DevOps Members get more insights on their profile page.

My user earnings

0 Dojo credits

Spend your credits in our swag shop.

0 Reputation points

Boost your reputation, climb the leaderboard.

Promo banner DataMiner DevOps Professiona Program
DataMiner Integration Studio (DIS)
Empower Katas

Recent questions

Web Applications exception in Cube due to invalid certificate 0 Answers | 0 Votes
Redundancy Groups and Alarming – Duplicate Alarms 0 Answers | 0 Votes
Correlation Engine: “Test rule” doesn’t result in a hit, despite functional rule 1 Answer | 3 Votes

Question Tags

adl2099 (115) alarm (62) Alarm Console (82) alarms (100) alarm template (83) Automation (223) automation scipt (111) Automation script (167) backup (71) Cassandra (180) Connector (109) Correlation (69) Correlation rule (52) Cube (151) Dashboard (194) Dashboards (188) database (83) DataMiner Cube (57) DIS (81) DMS (71) DOM (140) driver (65) DVE (56) Elastic (83) Elasticsearch (115) elements (80) Failover (104) GQI (159) HTTP (76) IDP (74) LCA (152) low code app (166) low code apps (93) lowcodeapps (75) MySQL (53) protocol (203) QAction (83) security (88) SNMP (86) SRM (337) table (54) trending (87) upgrade (62) Visio (539) Visual Overview (345)
Privacy Policy • Terms & Conditions • Contact

© 2025 Skyline Communications. All rights reserved.

DOJO Q&A widget

Can't find what you need?

? Explore the Q&A DataMiner Docs

[ Placeholder content for popup link ] WordPress Download Manager - Best Download Management Plugin