Dojo,
What triggers the LSO script in SRM, Is it the SRM framework or the Booking manager app ? To put it differently, will the LSO script be triggered if the Booking manager app is not available ?
Wale Oguntoyinbo [SLC] [DevOps Advocate] Selected answer as best
Hi Wale,
The LSO script is triggered by the "SRM_BookingActions" script, which starts when a booking starts. This script is then responsible for creating the service, triggering the LSO script, ..
However, if the Booking Manager app is not available, the "SRM_BookingActions" script will fail. This means no service will be created, the LSO script won't be triggered, and the Booking Life Cycle will not transition from "confirmed" to "service active".
Wale Oguntoyinbo [SLC] [DevOps Advocate] Selected answer as best