Hello team. first time here.
I am developing a connector and make all layouts and now getting ready to populate with SNMP mibs.
My issue is that in my Dataminer instance (in my PC) I am getting always timeout messages.
However from the same PC I am running IReasoning MIB Browser and I can get data without problems.
As the IP address, communities and SNMP version are the same in both tests any suggestion why Dataminer is giving timeouts and ireasoning is working without issues?
Thanks
Hi João,
I tested my cube directly connected to the unit.
All ireasoning parsing was ok. Cube always time-out.
Now, the unit for this test is plugged directly into internet with a public IP address.
I can ping the unit, I can access the web ui of the unit in the public ip address.
I can do ireasoning parsing, I can use snmpwalk CMD tool successfuly.
Only when I try to use Cube to make connection I get this annoying timeout error.
Hello Hugo i had connection problem too with SNMP probably this can help you more to visualize where is the problem https://community.dataminer.services/question/snmp-connection-problem/
I had same problem with Microtik Protocol everything will go fine but after 30 mints will time out
Thanks Davor,
will take a look.
Hi Hugo,
Given that you have already checked the basic settings, I would guess the difference could be in how long DataMiner waits for a reply compared to iReasoning.
I am not sure if you noticed how long the reply takes in iReasoning but it could be something to double-check.
By default, DataMiner will use 1500ms for the timeout of a single SNMP command. Could you try increasing the timeout time in the element settings to about 10 seconds (10000ms)?
Hi João,
confirmed Ireasoning timeout settings are also 10s.
Changed settings in CUBE to same 10s but no luck.
I have noticed that I can't to a tnc to the SNMP ports in the same lan where i have cube and unit but as SNMP is using UDP and tnc uses TCP I didn't paid too much attention to this.
Are you polling on iReasoning from the same server as DataMiner is running or is it a different one?
You mention you cannot TNC but have you tried to ping the device or do you know if the device is reachable from the DataMiner server or could there be some firewall rules blocking the access?
I see that this question has been inactive for some time. Do you still need help with this? If not, could you select the answer that best solves the question (using the ✓ icon) to indicate that no further follow-up is needed?