SLA Offline windows

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Dears

Kindly advise if there is possibility to set the Date and time on SLA Offline windows, currently it is only for day and time.

attached snapshot

Thanks

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th July 2023

2 Answers

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Hello Mohannad,

Thank you for your question, however I am afraid it's not very clear for me.
Could you please clarify what are you missing or what choice would you want to have?

Both the day and time setting is currently possible for SLA offline windows.

Best Regards,

Lucie

Mohannad Sharei [DevOps Advocate] Posted new comment 22nd January 2021
Mohannad Sharei [DevOps Advocate] commented

Hi Lucie,
Thanks for your reply.

What I’m asking simply to define future Date and time
for example, If I have system maintenance on 27/6/2021 00:00 till 03:00 GMT that will cause an planned outage and we don’t want SLA to be violated.
So by adding SLA Offline window on that date, the outage will not violate the SLA.

What we have currently defining the day only (Sunday, Monday….etc) no option to define Date (DD/MM/YYYY)

Thanks
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