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Service using UTC time and Alarms recorded in UK time

71 views2 days agoalarms Cube services
2
Hari priya Venkatesan [DevOps Advocate]864 2 days ago 0 Comments

Hi Team,

I created a service with an element which has alarms in dataminer cube, the service was created in UTC time(2025-07-01 09:00:53Z) but alarms created same time the service got created has UK time(Today 10:01:38) and not the same UTC time.
I'm trying to get the alarm history based on service start and end time and due to discrepancy(service using UTC time and Alarms recorded in UK time)  in time, its not giving the right list of alarms.

Please let me know why this discrepancy is taking place and how can we fix that

Catarina Grilo [SLC] [DevOps Enabler] Answered question 2 days ago

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Catarina Grilo [SLC] [DevOps Enabler]1.63K Posted 2 days ago 2 Comments

Hi Hari,

Could you please let us know which DataMiner version you're currently using, and what type of storage is configured?

There was a known issue where alarm timestamps were displayed based on the local time of the client machine instead of the time defined in the DataMiner server. This has been resolved in the following versions:

  • General Main Release 10.4.0 CU2 | DataMiner Docs
  • General Feature Release 10.4.4 | DataMiner Docs

Kind regards,

Catarina Grilo [SLC] [DevOps Enabler] Posted new comment 2 days ago
Hari priya Venkatesan [DevOps Advocate] commented 2 days ago

Hi Catarina,

The dataminer version is 10.5.2.0.

But according to the link you provided, DMA is located in UK server, so the alarms in Cube are showing in UK time.
Whereas, Service creation is in UTC time.

https://docs.dataminer.services/release-notes/General/General_Main_Release_10.4/General_Main_Release_10.4.0_CU2.html?q=38899#dataminer-cube-search-for-alarms-would-list-alarms-with-timestamps-according-to-the-local-time-zone-of-the-client-computer-id-38899

Catarina Grilo [SLC] [DevOps Enabler] commented 2 days ago

Hi Hari,

So the alarms' timestamps on the alarm console are correct.

As for the time properties of the services showing in UTC instead of reflecting the server-defined time zone, I recommend reporting this to TechSupport, so they can take a closer look.

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