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Service Endpoint not found

Solved360 views28th April 2025Cube Desktop App HTTPS
5
Arunkrishna Shreeder [SLC] [DevOps Advocate]4.03K 14th February 2025 0 Comments

Hello,

When trying to access dashboards or the DataMiner home page (http://dataminerlab02.xxxxx.yyyyy), we have the following error displayed on the webpage:

Following points was checked :

  1. WAS and W3SVC services are running.
  2. HTTPS tag is correctly configured. The name attribute is configured with “dataminerlab02.xxxxx.yyyyy” which is one of the subject alternative names on the certificate. This name also gets resolved to the IP address of the DMA.
  3. The user configured a URL rewriting  inbound rule for HTTPS: Configuring HTTP to HTTPS redirection. I verified that they set the redirect type incorrectly (was not set to “Found (302)”)  but after changing this, the issue persisted.
  4. The user issued new certificates a couple of weeks ago for these DMAs because they had already expired at the end of 2024.
  5. As a workaround, we tried disabling the URL rewriting rule but the issue of not able to access dashboards still occurs (webpage with Service Endpoint not found).

Are there other points we could check ?

Arunkrishna Shreeder [SLC] [DevOps Advocate] Selected answer as best 28th April 2025

1 Answer

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Wim Bruynooghe [SLC] [DevOps Advocate]6.59K Posted 24th February 2025 3 Comments

Has this server been used to host another application in the past? It seems to still look for a WCF service, so there might still be some old configuration that hasn’t been cleaned up entirely.

Verify all the application pools that are listing on this host+port. Removing IIS and installing it again could also help. If you still have issues, I can take a deeper look if I can get access to this system.

Wim Bruynooghe [SLC] [DevOps Advocate] Posted new comment 28th April 2025
Wim Bruynooghe [SLC] [DevOps Advocate] commented 19th March 2025

After investigating directly on this system, it turned out that an element in DataMiner registered a web service on port 443 directly on HTTP.sys. Stopping the element fixed this issue. (Connector "Generic Webhook Alarm Table")

Arunkrishna Shreeder [SLC] [DevOps Advocate] commented 28th April 2025

Hi Wim,
Thank you for the help. Is there a way where we can have the element running without this error popping up ? Or does the element have to be mandatorily stopped ?

Wim Bruynooghe [SLC] [DevOps Advocate] commented 28th April 2025

I think a change in the connector is needed. If it still wants to register a web serivce on HTTP.sys then it has to do this under a certain path/subdirectory, so that it doesn't impact the DataMiner web apps.

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