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Saved values lost after upgrading protocol to a new range that uses the subtable polling method.

Solved1.14K views11th July 2023
2
Yonal Hernandez [SLC]20 6th November 2020 0 Comments

After updating to the newer version, the description column was not populating correctly. After a restart, all values were correct, but the Description values were gone.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023

1 Answer

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Jelle Hoorne [SLC] [DevOps Member]197 Posted 9th November 2020 4 Comments

Hi Yonal,

Since you mention the subtable polling option is used I assume it's an SNMP table you are referring to that's experiencing this issue.

Could you still provide some more information:

  • Protocol Name
  • Initial Protocol Version
  • new Protocol Version
  • Table ID
Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
Jelle Hoorne [SLC] [DevOps Member] commented 9th November 2020

The problem you are experiencing is probably caused by the fact that when using the option ‘subtable’ in combination with the ‘instance’ option the instance of the table will be returned twice. Since you probably didn’t take this into account the second instance will be filled in into the description column in your case causing the issue. Could you verify this?

Yonal Hernandez [SLC] commented 9th November 2020

Hi Jelle,

Protocol Name: Evertz 7×00 General Platform
Initial Protocol Version: 1.0.1.13
new Protocol Version: 1.0.4.2
Table IDs: 14350, 14380, 14630, 14420, 14400, 1450, 14440, 14460, 14680

The issue is for the 7890MG cards.
I added the extra column to avoid the overwrite of the first column after the instances.

Jelle Hoorne [SLC] [DevOps Member] commented 10th November 2020

I’ve quickly checked the protocol and it seems that all tables you mention having this issue also have retrieved columns. Could you double check that these columns are still filled in correctly; since you added an extra column all previous column idx’s have been shifted which could cause the issue.

Yonal Hernandez [SLC] commented 10th November 2020

When you create an element using the latest version, every value is correct.
The issue happens when the customer goes from version 1.0.1.13 to version 1.0.4.2 using DataMiner 9.5

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