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Running the NATSMigration package on 10.5.7.0-15952 is having undesirable behaviors

Solved755 views20th February 2026
3
Philip Argent [DevOps Advocate]1.02K 9th July 2025 2 Comments

Our cluster is using hostname failover.

Half the cluster is only showing a single protocol in protocols & templates, even though they are present on all present and working on all DMA's.

Also the BPA page wasn't displaying anything without carrying out two reboots of the entire cluster.

The ClusterEndpoints.json is configured correctly (after previous manual intervention being on hostname failover), and all the other config changes look correct as documented on Migrating to BrokerGateway and I've run NATSRepair.exe as a double check.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 20th February 2026
Marieke Goethals [SLC] [DevOps Catalyst] commented 5th November 2025

I see that this question has been inactive for some time. Do you still need help with this? If not, could you select the answer that has been most helpful for you (using the ✓ icon)?

Marieke Goethals [SLC] [DevOps Catalyst] commented 20th February 2026

As this question has now been inactive for a very long time, I will close it. If you still want more information about this, could you post a new question?

2 Answers

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Pieter Lust [SLC] [DevOps Advocate]172 Posted 9th July 2025 1 Comment

Hi

Normally NATS does not have any impact on protocols & templates. Neither for the visualization in Cube. The same can be said for the BPA page.

Would it be possible to check SLErrors.txt if any errors related to these issues show up?
Generating a log collector package and providing it to me could help me understand what is going on.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 20th February 2026
Philip Argent [DevOps Advocate] commented 11th July 2025

I've raised a support ticket and uploaded a log collector package from one of the servers.
Reverting back to the old NATS resolved the Protocols & Templates issue, but not the BPA one.

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