Hi, I need urgent help regarding my issue with router control. For some reason, my router control does not reflect all the connections from the element (SW-P-08 protocol). Below matrix shows that inputs 1 – 16 has all got destinations but in the router control only some of them show the connection status.
Could someone please advise why this is happening?
Also, more importantly when we try to route a source to a destination by using the router control, it always seems to route the destination to the PARK source (input 4002 in this case) whereas routing it directly from the element matrix works fine. Not sure if this is a software bug or something I can do to fix it. Any advice would help. Thank you.
Paul
Hi Paul,
I think I’ve seen this once in a cluster environment, the DMA where the matrix element was hosted showed the correct router control but on the other DMA in the cluster I noticed that this was also off. Are you also working in a cluster environment? If so a quick and temporary fix might be to check the router control from the agent where the matrix is hosted.
I would also recommend sending an email to techsupport@skyline.be so an internal task can be created to investigate this further. I would also recommend to include the DataMiner version and the element id of the matrix element where this issue occurs.
Hi Timothy, thanks for your comment.
It is a cluster environment and I am experiencing this behaviour on the DMA itself. In fact, I have the same protocols on two different DMAs in the same cluster, pointing to the same endpoint. I have two separate router controls for each of them and they both show the incorrect results from both DMAs.
I have forwarded this to the techsupport as you suggested. Thank you.