Problem sending email report.

Solved725 viewsReports Scheduler Task
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Hi Dojo,

We have scheduled an email report to send daily. Some days the report is not sent. The error log is apparently related to the size of the report.

2023/11/03 12:58:41.701|SLASPConnection.txt|SLASPConnection.exe 10.3.2243.17248|4668|22584|CMailReport::SendMailMessage|ERR|-1|Send e-mail report 'Centros TDT - Sondas' failed: An unexpected network error occurred.
(Last Response: 552 message line is too long
) [0x8007003bh] 2023/11/03 12:58:41.704|SLReportsAndDashboardsManager.txt|SLNet.exe|HandleMessageTaskWithInitializeLock|ERR|0|78|System.Runtime.InteropServices.COMException (0x800402D5): Exception from HRESULT: 0x800402D5

Are there maximum lines to add to the report? Is there any way to change it?

Thanks in advance!

Manuel Gallardo [DevOps Advocate] Selected answer as best 3rd November 2023

1 Answer

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Hi Manuel,

The error that you see, is an error that is returned by your mail server.
This means that the size limitation is not on the dataminer side but on the mail server side.

I believe you'll have to get in touch with the team managing the mail server in your environment.

Manuel Gallardo [DevOps Advocate] Selected answer as best 3rd November 2023
Manuel Gallardo [DevOps Advocate] commented

Hi Ive, That was my other line of investigation 😉
I’ll contact with the team.
Thanks a lot for the reply!