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Polling on ServiceNow incident data using ServiceNow Tables connector?

Solved632 views6th July 2023ServiceNow
5
Juho Pentinmikko [DevOps Advocate]88 6th April 2023 0 Comments

I was wondering about the capabilities of the ServiceNow connector that you have in catalog.

Could the connector be used for listening on incident statuses and filtering on incident fields?

The use case I had in mind was using ServiceNow incident data as a source for either

  • DM dashboard
  • Using DM as a gateway for ServiceNow incident data and publishing the data further as an API to some other services that we have in use

Thanks in advance!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 6th July 2023

1 Answer

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João Santos [DevOps Member]190 Posted 6th April 2023 0 Comments

Hi Juho,

Resorting to the information available in DataMiner Catalog for this specific connector, it should be possible to use it for your specific use case.

In addition, you can also find a very useful demo video recording available in the community that shows an integration between ServiceNow and the DataMiner Jobs. More info can be found here.

In case you are still missing information, you can always double-check with your Skyline contact and ask for a more technical meeting to discuss the different possibilities and integrations.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 6th July 2023
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