Order to select data in a service template

Solved447 viewsAdvanced Input Data order service template
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Hi all,

I am using a Service Template that is not taking into account the configured custom order that is being set up on the Advanced tab – Input order box.

It seems that it is taking the default automatically oder from instead of the custom one.

Althought it should start with the Service_Name it starts with element 1.

Custom order:

data:Servicename|data:Dataminer_View|data:Visio_vsdx|element:1|element:2|element:7|element:8|element:3|element:4|element:5|data:Evertz_Switch_7703_ElementID_A_Channel_IDX|element:6|

Input Data order:

Is there a setting that is present inside the Service Template that over rules the Custom Order setup ?

Or another setting at System Settings level ?

Thanks.

Daniel Lentoiu Selected answer as best 23rd December 2024

1 Answer

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19.05K 2 Comments

Hi Daniel,

I believe that the order defined in the ‘advanced’ tab works only when you provision manually the service template. For example, I have this test service template with 3 data inputs:

  • serviceName
  • mainDevice
  • backupDevice

If I set the order as follows:

data:mainDevice|data:backupDevice|data:serviceName

This order will be applied when provisioning manually the service template (Apply -> Load)

The first item that should be populated will be ‘mainDevice’:

Hope it helps.

Daniel Lentoiu Selected answer as best 23rd December 2024
Daniel Lentoiu commented

Thanks Miguel .
But I am already doing this ; I am provisioning this manually. I am not using any csv file.
There must be another reason.
Miguel Obregon [SLC] [DevOps Catalyst] commented

Hi Daniel,
Since I was not able to reproduce the issue, I will suggest to report this issue to our Techsupport team (techsupport@skyline.be) so they can further investigate.