Offload DB: when are the “unreachable” DB RTEs expected to be cleared after a connectivity issue?

Solved428 viewsadl2099 offload database Offload MySQL RTEs
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Hi Dojo,

When it comes to connectivity issues impacting the Offload process to a “Central Offload DB”, RTEs are promptly generated to inform admins & users.

Once the offload process is successful again, should RTEs disappear?
Or will they be still present until all the pending data has been completely transferred?

Asking as from the Logging in Cube, the Offload seem successful again – but the past RTEs are still listed in console: any steer will be helpful

Thanks

Alberto De Luca [DevOps Enabler] Selected answer as best 14th October 2024

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Hi Alberto,

Normally the alarm should clear by itself, unless maybe there was a DataMiner Agent restart in between. Was that the case?

Alberto De Luca [DevOps Enabler] Selected answer as best 14th October 2024
Alberto De Luca [DevOps Enabler] commented

Hi Peter, indeed once the offload had started again, errors cleared.
With SL’s help, we found an incompatible MySQL version had kicked in from our cloud hosting – once restored the proper version, RTEs cleared (though for some DMAs it wasn’t until the midnight sync that the entry was cleared in alarm console).