Hello dojo,
We have a set of services, and some of them will be put into maintenance mode. During this period, it is expected that certain elements will enter a critical state.
Since these specific services share elements with other services, we would like them to be displayed with a distinct service color, regardless of the element state affecting other services.
Is there a way to configure this behavior in the service template, so the service can identify this condition and display a specific severity accordingly?
Thanks in advance for your help.
Hi Yohan,
If certain elements are expected to go into a critical state during maintenance, the recommended approach is to mask those alarms for the duration of the maintenance window. Masking prevents the expected alarms from affecting the severity of the services that depend on those elements, while still allowing other services to reflect their normal behavior.
More details can be found here: Masking and unmasking alarms | DataMiner Docs
Kind regards,
Thank you for the asnwer, José!