For some time now we experience difficulties to log in into the Collaboration Plattform from some of our PCs. After Login with the proper credentials the click on the "Collaboration" icon leads to a new window, but then the Platform doesn't open, but instead one can see that the page is in some kind of refresh/reload loop. Nothing is displayed.
We are using Zscaler, and the issue seems to be unrelated to the OS, to the web browser and to the cache state (purged or not).
Anyone has experienced something similar?
Hi,
I had the same problem (posted in this question: https://community.dataminer.services/question/authentication-loop-on-catalog-and-collaboration/).
The "workaround" for this login loop issue is (credit for the instructions goes to @Jim Hugelier):
- Visit https://collaboration.dataminer.services/logout
- Close your browser
- Reopen your browser and visit https://collaboration.dataminer.services/
You should no longer have the login loop (at least until you reboot your computer - from my own experience).
Hi Alex,
thanks a lot! Good to see that we are not the only ones suffering. 😉 However, this workaround does not seem to work…
Just a small follow-up on this issue: currently this does not occur any longer – solution or workaround unclear. Good luck. 😉