Issues with setting up sounds for Alerter

Solved72 viewsalerter DMS Alerter
0
0 Comments

I'm trying to setup Alerter for the first time and get sounds to play when new alarms come in (following this guide: Setting the notification options in Alerter | DataMiner Docs), but I'm not hearing any sound effect that I apply to it. I made sure to make it so if any type of alarm is played, it should activate the sound effect.

I also made sure that Windows Media Player (legacy) is installed.

Micah Brown [SLC] [DevOps Advocate] Selected answer as best 25th June 2025

1 Answer

3
1.79K 0 Comments

Hi Micah,

Make sure that a baloon is shown when you expect the audible alert to be played. You can configure the conditions to show the baloon in the "Filter" tab in the settings :

If the severities are not sufficient you can add an alarmfilter as well:

Micah Brown [SLC] [DevOps Advocate] Selected answer as best 25th June 2025